FAQ
What is SNTalkTM?:
SNTalk (Smart Network Talk) is an Internet based social communication service to
dial most of the Destinations around the Globe. This facility is available
from anywhere Internet is available and lawfully permitted and from 32
countries using DID local access numbers.
Why SNTalkTM is “SMART CALLING SYSTEM”?:
SNTalk integrates conventional long distance calling, Calling Card,
PIN-less calling, VoIP and Cell Phone under a single account. That is why SN
Talk’s calling system is “SMART CALLING SYSTEM” and unique from any
competition. It is available anywhere and everywhere.
What is SN TALK Long Distance Calling
Service?:
SN TALK Service is a cost effective method to call anywhere anytime within
the Globe without changing your existing phone Service Provider.
What are the benefits if I choose SN TALK?:
SN TALK Service's offers you the smart features as follows:
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Compatible with Any Phone, Travel Calling,
Internet Calling, VoIP calling, Instant Dialing, PIN-less Service from 5
Registered Numbers, 10 Speed Dial Numbers
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No Hidden Charges, Instant Balance Information,
Auto Recharge, Online Accounting, No expiration of your balance, Referral
Minute Scheme
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24X7 Customer Care by email (support@sntalk.com)
and by phone (1-713-366-8068).
Does SN Talk offer PIN Less dialing?:
Yes, SN Talk offers PIN Less dialing from your cell phone, home phone,
office phone, etc. You can add upto 5 of your numbers for this service.
However, this does not restrict you to call
from a number that you were unable to add. You will need a PIN number to
place your call. Please read “What is next step” to learn more.
Does SN Talk offer VoIP calling?:
Yes, SN Talk offers VoIP calling under the same registration and one single
account.
If you have an IP phone or an Analog Telephone
Adapter (ATA) you can easily use SN Talk service. You can even download SN
Talk soft-dialer into your PC or laptop and can place call.
SN TALK also has mobile dialer that you can
download into your cell Phone and make calls using the same account.
How to make a call?:
To place a call from your Home Phone, Cell Phone, Office Phone etc: Dial the
desire access number (available in SNTalk web site) and wait for the IVR
prompt.
To place a call from your IP phone or ATA, pick
up the phone and dial direct.
To place a call from your PC/Laptop/Cell phone
using our softphone, open the software and dial direct.
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Saving and More Saving With
Smart calling system with clear voice quality
Eliminating distance, Embrace the saving Talk Talk Talk with SNTalkTM
What is SN TALK?
Why SN TALK is “SMART CALLING SYSTEM”?
What is SN TALK Long Distance Calling Service?
What are the benefits if I choose SN TALK?
Does SN Talk offer PIN Less dialing?
Does SN Talk offer VoIP calling?
How to buy SN TALK Long Distance Calling
Service?
How Can I register with SN Talk?
What is the Next Step?
How to make a call?
How to register my home phone, cell phone,
office phones?
How to recharge my account?
How do I know my calling minute's usage?
Is there need to change my current telecom
service provider?
Is there any hidden cost?
Does my account expire?
What is the customer support number?
How to register my home phone, cell phone,
office phones?:
Please login to your member area (Account Login). Click the link “Add Caller
ID” from the left menu.
Is there need to change my current telecom
service provider?:
No, you might not need to change your current telecom provider.
Is there any hidden cost?:
No hidden cost or additional charges beside the charge for the call you have
made.
Does my account expire?:
There is no expiration of your account. Your account will stay as is with
your available balance, whether you use it or left idle. However, any
account that has a “0” balance for more than six months and/or was not
activated will be removed from our system.
How do I know my calling minute's usage?:
Please log into your member are (account login) at www.sntalk.com. Click on
the "Call History" link from the left menu and there you can check every
single minute usage.
What is the customer support number?:
Our customer support is 24/7. The best way to contact with the customer
support is via email. Please email to
support@sntalk.com. However, you can also call us at +1.713.366.8068 or +1.718.301.2775
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How to buy SN TALK Long
Distance Calling Service?:
It's very simple!! First you need to register with the system by opening a
free account (please see below “How can I register with SN Talk”). Once your
account is active:
How Can I register with SN
Talk?:
Just visit us at www.sntalk.com and then click on Sign-Up. You will be taken
to the “New Customer Registration Page”. Fill-up the information along with
your email address, type the verification code and click on the
“Confirmation Data” button. Please wait for about a minute after the
submission of information until you see Signup Confirmation page.
You will receive an email to verify the signup
process with a verification link.
Please click on the link available in the email
(if the link does not work, please copy and paste the link information in
the address area of your web browser and browse.) to complete the process.
We will send you a welcome email with your account details. Your
registration is now completed and account is active.
What is the Next Step?:
Please read the welcome email and preserve it safe. This email contains your
account number, your login name and password that you would need to login
into SNTalk portal (Account Login) and some other instruction.
Login Id and Password gives the
liberty to login into your portal, check your account details, top-up your
account, check the rates for different destination, add your speed dial
numbers, add / register your 5 numbers (caller ID) from where you will be
calling and many more.
Account Number is your magic number or
PIN number. When you dial our access numbers from a number other than your
registered number, IVR will prompt you to enter this number.
Please login to your member area by clicking on
the “Account Login” link from www.sntalk.com and top-up your account by
clicking on the “Buy Now” button. All transaction is secure and encrypted by
PayPal and so is safe.
How to recharge my account?:
There are three ways to recharge your account with SN TALK:
a. Top Up - you can always log into your member
area (account login) at www.sntalk.com, click on the “Buy Now” button and
recharge as per requirement.
b. When internet is not available dial
1.281.404.0435 and follow the IVR prompt. (Not available yet).
c. Call our customer support number from any of
the five numbers that you have registered with SNTalk, (if you are not
calling from any of these numbers you will need your account number for
verification purpose). |